Intelcia is hiring: 100 opportunities in customer relations and sales to seize

The Moroccan job market is experiencing a particular vibrancy in this year 2025, marked by a sustained recovery of service activities. At the heart of this dynamic, the outsourcing sector continues to play the role of an economic locomotive. It is in this promising context that the Intelcia group announces a new significant wave of recruitment. The company, a true national flagship turned international giant, is opening its doors to 100 new collaborators to strengthen its teams in Morocco. This initiative is aimed at both entry-level profiles and customer relations experts, confirming the group’s commitment to investing in local human capital.

This campaign is not limited to simple job offers; it represents a structured career opportunity within an organization adhering to global standards. While other sectors are also launching initiatives, such as the recent campaign for the SNTL 2025 recruitment competition, outsourcing stands out thanks to its capacity to offer a large volume of immediate positions.

A growth strategy rooted in Morocco

The story of Intelcia is that of a Moroccan success that is exported. Created over twenty years ago in the Kingdom, the group has established itself as a major player in outsourcing on a global scale. The year 2016 marked a decisive turning point with the entry of the Altice group into its capital, propelling the company toward new horizons in Europe, America, the Caribbean, and Africa. Today, although the company employs several thousand people worldwide, it maintains a strong anchoring in its home country.

The 100 current open positions testify to the vitality of Moroccan operations. The goal is clear: to support leading companies in managing their customer experience. This approach reflects an underlying trend where large organizations, similar to the needs expressed during the ANRT 2025 competition, seek to surround themselves with reliable and high-performing skills to meet the challenges of digitalization and user satisfaction.

Details of the sought profiles: Versatility and Expertise

For this massive campaign, Intelcia is not seeking a single profile but a diversity of talents capable of adapting to the various professions in customer relations and commerce. The opportunities are mainly divided into three areas: customer service, direct sales, and technical sales. Each role has its specifics, but all converge toward a common requirement: operational excellence.

The Account Managers, often an entry point for beginners, have the crucial mission of ensuring user satisfaction. Their responsibilities include:

• 📞 Responding to inquiries via phone or digital channels.
• 🧩 Precisely identifying needs to provide customized solutions.
• ✅ Strictly following up on files according to internal procedures.
• ⭐ Maintaining a high level of service quality.

At the same time, commercial profiles are highly anticipated. Unlike highly specific technical positions like those seen at Aptiv for technician recruitment, Sales Representatives at Intelcia are open to hunter-type temperaments, capable of promoting offers and building loyalty within a portfolio. Variable remuneration, based on performance, is a powerful motivation lever for these candidates.

Career opportunities comparison

To better visualize the distinctions between the proposed positions, here is a comparative analysis of the expectations and missions for these 100 permanent contract opportunities:

It is interesting to note that this structured recruitment approach echoes the methods of large retail chains, as can be seen with the Kitea recruitment campaign, where mission clarity is essential to attract suitable candidates.

Working conditions and application procedures

Joining Intelcia in 2025 means integrating an environment that values skills development. The group offers permanent contracts with attractive salary conditions and a work environment aligned with international standards. Emphasis is placed on continuous training, allowing a motivated collaborator to progress toward management or expert positions. This is a notable difference compared to more occasional or geographically limited missions, such as some offers from the CHU Oujda recruitment, as here mobility and internal advancement are at the heart of the HR model.

The selection process is intended to be smooth and transparent. Candidates must master the French language perfectly, both spoken and written, and demonstrate excellent interpersonal skills. A first experience is an asset, but motivation and dynamism take precedence for junior profiles.

To apply, the process is simplified. Interested talents are invited to send their CV directly via email to [email protected], explicitly mentioning “Recruitment Campaign” in the subject line. This is an open door to a stable career, on par with opportunities offered by telecom operators, such as the Inwi recruitment 2025 offers, confirming the good health of the services sector in Morocco.

What are the language prerequisites for these positions?

Perfect mastery of the French language, both oral and written, is mandatory for all 100 offered positions, the clientele being mostly French-speaking.

Is prior experience necessary?

While experience in customer relations or sales is an appreciated asset, it is not systematically required, especially for entry-level Account Manager positions, where motivation and interpersonal skills are priorities.

What type of contract does Intelcia offer?

All positions opened within this recruitment campaign are permanent contracts (CDI – Contrat à Durée Indéterminée), thus offering professional stability and social benefits.

How to submit an application?

Candidates must send their CV by email to [email protected], specifying ‘Recruitment Campaign’ in the subject line.

Laila Hafidi